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Here are some quick links to our different FAQ Sections:

Air Purifier FAQ's     Speciality Filter FAQ's     TruSens Smart App FAQ's     Alexa Skill FAQ's

TruSens Air Purifier FAQs

Here are some common questions concerning our different air purifier units: 

Z-1000 (Small)          Z-2000 (Medium)          Z-3000 (Large)          Z-2500 (Smart Medium)          Z-3500 (Smart Large)

  • Besides the TruSens Smart App and Alexa voice command capabilities, are there any differences between the TruSens Smart Air Purifiers (Z-2500 and Z-3500) and the standard TruSens Air Purifiers (Z-2000 and Z-3000)?
  • What size room does each TruSens Air Purifier cover?
  • Does the unit come with a filter included?
  • Is the Standard Filter included washable?
  • How often do I need to replace the filter?
  • How loud is the TruSens air purifier? Is there a quiet mode?
  • Does the TruSens Z-1000 purifier have a SensorPod?
  • Will multiple SensorPods™ in a home or building interfere with one another?
  • Can you have multiple TruSens Air Purifiers in your home?
  • Should the SensorPod™ and air purifier be in the same room?
  • Can you turn off the display lights at night?
  • Can I pair the SensorPod™ and the air purifier if I am not getting them to connect?
  • What do I do if SensorPod™ is not connecting with the air purifier?
  • How do I know if the SensorPod™ has lost connection?
  • How far can you place the SensorPod™ away from the air purifier unit?
  • Does the air purifier with the standard HEPA filter work on pet odors?
  • Does the air purifier with the standard HEPA filter help with allergies?
  • Does the air purifier with the standard HEPA filter able to filter out smoke?
  • Does the air purifier with the standard HEPA filter work on kitchen odors?
  • What does the UV bulb do? What are some of the specifications of the UV bulb?
  • Will the air purifier with the standard HEPA filter help eliminate the need to dust?
  • Does the air purifier with the standard HEPA filter help with asthma?
  • What are the CADR values of the air purifiers?

TruSens Specialty Filter FAQs

Here are some common questions concerning our three different specialty filters: 

Allergy & Flu          Pet          Odor

  • Which Specialty Filter is best for airborne allergens or viruses?
  • Which Specialty Filter is best for pet owners or pet allergies?
  • Which Specialty Filter is best for odors or VOCs?
  • What are VOCs? (As mentioned in the Odor & VOC filter)
  • What is the difference between the Standard Filter and the Allergy & Flu Specialty Filter?
  • Do Specialty Filters change the room coverage capabilities of the air purifier?
  • Why is it necessary to changes the filters on a regular basis?
  • Will Specialty Filters require larger amounts of energy for the air purifier to operate?
  • Do these filters outperform a standard HVAC system?
  • How do I dispose of the Specialty Filters?
  • Do I need to do any additional preventative maintenance for these specialty filters?
  • What’s the difference between the HEPA in the Standard Filter versus the Specialty Filters?
  • What is the difference between the carbon layer on the Standard Filter versus the Specialty Filters?
  • What’s the difference between prefilter on the Standard Filters versus the Specialty Filters?

TruSens Smart App FAQs

Here are some common questions concerning the TruSens Smart App: 

  • Where can I find the TruSens Smart App?
  • How do I connect the TruSens Smart App to my TruSens Smart Air Purifier?
  • How do I name my Smart Air Purifier in the TruSens Smart App?
  • Where can I find more details on my indoor air quality index (AQI)?
  • How do I set a schedule for my Smart Air Purifier?
  • How do I learn more about my filter and UV status?
  • How can I order replacement filters and UV bulbs in my TruSens Smart App?
  • How do I view the history of the air quality index (AQI) readings from my Smart Air Purifier?
  • Where can I find the outdoor air quality index (AQI) for my location?
  • How do I setup additional outdoor air quality index (AQI) locations?
  • Can I connect multiple Smart Air Purifiers to my TruSens Smart App?
  • How do I control multiple TruSens Air Purifiers in my TruSens Smart App?
  • Can other users connect their TruSens Smart App to my Smart Air Purifier?
  • Why am I seeing an ERROR message on my home screen?
  • Why is my TruSens Smart App telling me to check the SensorPod™ connection?

TruSens Alexa Skill FAQs

Here are some common questions concerning our TruSens Amazon Alexa Skill:

  • How do I connect my TruSens Smart Air Purifier to my Alexa device?
  • What Alexa commands should I use to control my TruSens Smart Air Purifier?
  • Should I rename my TruSens Smart Air Purifier through the Alexa App?
  • Why isn't my Alexa device responding?
  • Where can I get general Alexa support?
  • Where can I find the TruSens Alexa Skill?