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At TruSens we believe that customer service is paramount. We are confident that you will love your TruSens product. If you don’t love it, just return it within 30 days, risk free. We’ll make sure the process is easy.
Accessories such as UV bulbs and filters, if opened or damaged, are not entitled to a refund or exchange.
If you wish to return any product purchased from TruSens.com, please contact our toll-free Customer Support at 1-833-TRUSENS (1-833-878-7367) M-F 8AM to 5PM EST prior to returning your merchandise.
Please allow 4-8 weeks for return processing. Eligible products returned to TruSens will receive a full refund.
This applies to products purchased from TruSens.com/en-ca. If the item was ordered through a reseller, you will need to return the product according to their return policy.