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Updated: September 30, 2019
Here at TruSens, we are committed to respecting your privacy. One part of doing that is being transparent to you about how we collect, use, store, transfer and disclose information you share with us. This notice explains our approach, and also lets you know about the rights you have over your information.
If you have any questions regarding your information or this notice, you can reach us anytime at DataPrivacy@acco.com.
This notice applies to the website on which it is posted. It also applies to interactions with TruSens via other channels, such as when you contact our customer support team. This notice does not apply to TruSens websites with different privacy notices or to third-party websites and platforms—like Facebook, Twitter, Instagram, or YouTube.
This notice explains how we use personal information—information that can be used to identify or contact an individual. It also explains how we use non-personal information—information that cannot, alone, be used to identify or contact an individual.
We collect and process your information when you interact with our websites, our social media accounts, purchase our products, when you contact our customer service employees, or when you interact with our company in another manner. The information we collect includes:
Beyond information that you actively provide to us, we also collect information passively via various technologies.
Most browsers accept cookies by default, but you can block or restrict cookies on your computer or device or purge them from your browser by adjusting your browser preferences. You should consult the user guide for your browser or mobile device for instructions on how to configure settings to meet your preferences. Cookies allow you to take advantage of certain features on our website; if you block or restrict cookies, it may disable certain features.
To learn more about Google Analytics and your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit the Google website at https://www.google.com/policies/privacy/partners/.
Pixel tags are tiny graphic images (also known as web beacons, action tags, or transparent GIF files). We use pixel tags to:
If you submit a digital photo or other file to us, it may contain metadata or precise geolocation. If you do not want to share this data, you should delete the location data before sharing it with us.
Certain links in our emails and third-party websites may include tracking information embedded in the link. This tracking is accomplished via a redirection system that allows us to understand whether you clicked on the link and how the link is being used. In some cases, this non-personal information can be combined with personal information we have about you to improve our services and marketing campaigns.
In addition to information that we collect from you, we also collect information from third parties.
To support our marketing efforts, we sometimes collect from third party printers or marketing providers lists of individuals or businesses that may be interested in our products. We use these lists to send marketing communications to relevant individuals. We also use these lists to append additional information to our existing customer lists or to ensure the accuracy of our existing customer lists. For example, we collect information from the U.S. Postal Service National Change of Address service to ensure we have the most up-to-date address information about our customers. These lists can include any of the information mentioned above in the& "What information do we collect from you?" section above.
When you log into social media platforms from this website, public information such as your username is shared with the social media platform, which may then in turn provide that information to us.
Separately, we also collect from social media platforms additional information about existing customers to build a more fulsome profile of your interests so that we can better target our marketing and advertisements. This can include any of the information mentioned above in the "What information do we collect from you?" section above.
We use your information for the following purposes:
We share your information with various entities around the world, including countries that have privacy laws that may differ from those where you are located.
We will transfer your personal information to other brands and companies in the TruSens group in order to process orders, sweepstakes or for other marketing activities.
We will also transfer all categories of personal information described in the "What information do we collect from you?" section above to service providers, who will process information on behalf of TruSens for the above-described purposes. These processors include providers of website hosting and maintenance, marketing database hosting, call center operation, consumer engagement, advertising, shipping, and logistics services.
We use Google Analytics to analyze your use of our website. In this context, we transfer information about the use of our website to Google Inc. Google compiles statistical reports for us about the use of our website.
If you do not want to be tracked via Google Analytics, we recommend you install the browser add-on provided by Google here, which will prohibit tracking by Google Analytics.
At various places on our websites we have implemented social network/ social media features. These features include:
The providers of the features above may use embedded content to identify you, the source of a visit and how you use our website
When you use the recommendation functions, this communicates the URL of the respective website to the social network you have selected. A number of networks then immediately supplement the link with an excerpt of the content provided by our website. With most social networks, you are asked for confirmation before this is saved or forwarded.
We have integrated social media tools from social media providers such as: Facebook, Twitter, YouTube, LinkedIn, and Instagram.
Please note that we do not have control of how these entities deal with the information you share with them and whether this information is made available to others. We recommend that you read their privacy policies carefully.
We may disclose your information when required by law to do so, such as when information is subject to a subpoena or court order, or in furtherance of TruSens’ legal interests, such as when defending or pursuing a legal claim.
If our business or a part of our business is sold or integrated into a different company, we may disclose your information to our consultants and to the consultants of the potential purchaser and will pass such information on to the new owners of the company.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your express consent. You can withdraw your consent at any time.
You have the following rights over your personal information:
These rights may be limited, for example, if during the fulfillment of your request, information about another person would be disclosed or if you ask us to delete information that we are legally required to store or need to operate our business.
In order to execute these rights, please contact us using the information in the "How do I contact you?" section below. You can also opt-out of marketing communications by clicking the "Unsubscribe" link in emails or changing your preferences in your account settings.
TruSens does not discriminate against individuals exercising their rights over their information and it does not offer any financial incentives in connection with the collection, sale, or deletion of your personal information.
We sometime advertise on third-party websites and platforms, and we may also show third party advertisements on our websites. We and our vendors use the information described in the "What technologies do we use to collect information?" section above to target advertising based on your online activity, including past visits to our sites or third-party sites.
For more information about targeted advertising and your choice to opt-out of receiving targeted online advertisements, please visit the following links:
Please note that these opt-out mechanisms are browser specific. If you wish to opt-out of targeted advertising across all browsers, you need visit the above websites from each browser you use. Also, please be aware that if you opt out of receiving targeted advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.
Please note that we do not currently respond to "Do Not Track" signals from browsers.
We have implemented various measures to protect your information. We use Secure Socket Layer (SSL) security technology to encrypt your payment information.
This site is only intended for individuals located in Canada or the United States. This site is also only intended for adults and we do not knowingly collect personal information from children under the age of 13. If you are a parent or legal guardian and think your child has provided us personal information, please contact us using the information in the "How do I contact you?" section below in order to have that information deleted.
If you have concerns regarding the processing of your information, you can contact our Corporate Compliance Department, which is responsible for our privacy program and serves as our Privacy Compliance Officer, using any of the following methods:
Mail: ACCO Brands Canada LP
7381 Bramalea Rd Mississauga
Ontario CA L5S 1C4
Toll Free Number: 1-800-648-6323