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Humidifier FAQ's

 

Here are some quick links to our different FAQ Sections:

General        SensorPod & Humidity Level      Filter & UV Light      Cleaning & Water Tank      All Other

General Questions:

  • What's the difference between the Medium N-200 and Large N-300 Humidifiers?
  • What does ultrasonic mean?
  • How loud is the humidifier?
  • What's the warranty on the humidifier?
  • What is the number displayed on my humidifier (versus the air purifiers)?
  • Humidifier won't turn on.
  • Humidifier won't go into Auto Mode OR Humidity indicators are off OR Humidifier's sensor signal indicator is blinking.
  • What do I do if the water tank light is red?
  • What is the mist output of the humidifier?
What's the difference between the Medium N-200 and Large N-300 Humidifiers? Chevron Icon

The N-300 has a larger water tank (N-300: 2.1-gallon capacity; N-200: 1.3-gallon capacity), only the N-300 has a UV-C light, warm mist setting, and soft touch display buttons.

What does ultrasonic mean? Chevron Icon

TruSens ultrasonic Humidifier uses a magnet to vibrate a ceramic plate at frequencies higher than the range of human hearing. This very fast vibration causes water droplets so small that they are able to stay suspended in the air. This is the mist that is seen exiting the chimney.

How loud is the humidifier? Chevron Icon

The N-200 has a max noise power level of 37.0 - 39.3 dB and the N-300 has a max noise power level of 37.4 - 41.0dB.

What's the warranty on the humidifier? Chevron Icon

TruSens Humidifiers have a 3-year warranty.

What is the number displayed on my humidifier (versus the air purifiers)? Chevron Icon

The TruSens humidifiers only monitor the relative humidity within the room. They do not display the air quality like the air purifiers.

Humidifier won't turn on. Chevron Icon

Check that the power cord is connected securely to both the wall outlet and the humidifier. Check if there is a power outage in the outlet by trying a nearby light or device, or by trying a working device in the same outlet.
Check that there is water in the tank, consider filling the tank to the "Max" indicator line.
Please contact us if you're still having a problem.

Humidifier won't go into Auto Mode OR Humidity indicators are off OR Humidifier's sensor signal indicator is blinking. Chevron Icon

First, check that the SensorPod is within range of the humidifier (up to 33ft/10m).
Next, check the SensorPod batteries and consider replacing with new batteries.
If the connection is still failing, see the online Owner's Manual for instructions on repairing the SensorPod's connection.

https://www.trusens.com/support/humidifier-support/

What do I do if the water tank light is red? Chevron Icon

A red light in the water tank means that the humidifier needs to refilled. Remove the water tank lid and use a pitcher to fill with clean, cool water. Do NOT pour water directly into the mist outlet or the base/reservoir.

What is the mist output of the humidifier? Chevron Icon

The speed settings of the humidifier relate to the volume of mist for each setting, i.e. Speed 1 is 100 mL/hr, Speed 2 is 200mL/hr, and Speed 3 is 300 mL/hr.

SensorPod & Humidity Level Questions:

  • What does the SensorPod do?
  • How far away can the SensorPod work from the humidifier?
  • How do I know if the SensorPod has lost connection?
  • What do I do if the SensorPod is not connecting to the humidifier?
  • I've lost my SensorPod.
  • Can I control the humidity level in the room?
  • How long does it take to humidify a room?
  • Where do I place the SensorPod?
  • What is the optimal level of humidity?
  • Do I need to use the SensorPod?
What does the SensorPod do? Chevron Icon

The separate SensorPod is both a remote humidity monitor and control. The remote-control feature allows users to control the humidifier’s power (on/off), misting speed, and dimmer (on/off). Placed up to 33 feet (10m) away from the humidifier, SensorPod detects moisture levels in the air and sends real-time readings for the humidifier to automatically adjust.

How far away can the SensorPod work from the humidifier? Chevron Icon

SensorPod can be used up to 33 ft. (10m) away from the Humidifier.

How do I know if the SensorPod has lost connection? Chevron Icon

If the communication between the SensorPod™ and the humidifier is interrupted, you will notice that the radio signal on the humidifier blinks and the humidity display will show two dashes ("- -").

What do I do if the SensorPod is not connecting to the humidifier? Chevron Icon

If the humidifier shows a flashing antenna symbol or is displaying "- -" on startup, please allow up to 60 seconds for the SensorPod to connect. If you notice this after 60 seconds after startup or during operation, first check that the SensorPod is within range of the humidifier and check the batteries. In the rare event that the SensorPod needs to be re-paired to the humidifier. Refer to the manual for re-pairing instructions. Press and hold the power button on the humidifier for 3 seconds, once the humidifier beeps, press and hold the power button on the SensorPod for 3 seconds until the humidifier beeps again indicating that the SensorPod is connected.

I've lost my SensorPod. Chevron Icon

Please contact our customer support team and you can order a replacement SensorPod. Follow the easy pairing instructions located in the online Owner's Manual to pair your replacement SensorPod with your existing humidifier.
https://www.trusens.com/support/humidifier-support/

Can I control the humidity level in the room? Chevron Icon

Yes, TruSens Humidifiers allow users to press the – or + button to set their own target humidity between 40 - 60%. The humidity level will be displayed as a percentage on panel.

How long does it take to humidify a room? Chevron Icon

Reaching optimal humidity in a space is very dependent on the initial humidity and temperature, size, and shape of the room as well as the amount, location, and absorption of any walls, obstructions, and furniture. The speed settings of the humidifier relate to the volume of mist for each setting, i.e. Speed 1 is 100 ml/hr, Speed 2 is 200 ml/hr, and Speed 3 is 300 ml/hr.

Where do I place the SensorPod? Chevron Icon

Anywhere you want to measure the humidity within the room. For optimal results, place the SensorPod up to 33ft (10m) away from the humidifier on a counter or table, within line of sight of the humidifier. In Auto Mode, the humidifier will work to distribute humidity until the SensorPod reads an acceptable level.

What is the optimal level of humidity? Chevron Icon

The optimal relative humidity is 40% to 60%. TruSens Humidifiers allow users to press the – or + button to set their own target humidity between 40 - 60%. The humidity level will be displayed as a percentage on panel.

Do I need to use the SensorPod? Chevron Icon

Both the N-200 and N-300 can be used without the SensorPod, but will only operate in Manual Mode and not display a humidity reading if the SensorPod is not connected. If you'd like to run the humidifier in Auto Mode, you will need to use the SensorPod.

Filter & UV Light Questions:

  • How often does the filter need to be replaced?
  • What does the filter do?
  • How do I change the filter?
  • How do I reset the filter replacement light?
  • How often do I need to change the UV light? Do I need to change the UV light?
  • What does the UV light do?
  • Does the humidifier come with a UV light included?
How often does the filter need to be replaced? Chevron Icon

TruSens Humidifiers feature a replacement indicator that will notify you when it is time to replace the water softening filter. Plan on replacing the water filter every 3 to 4 months, with normal use of 8 hours per day and average water hardness.

Please note that if you are storing the humidifier in the off season, we recommend replacing the filter each new winter/dry sesason.

What does the filter do? Chevron Icon

The water softening filter minimizes mineral build up and white dust to deliver a cleaner mist. This helps to prolong the life of the humidifier. The filter should last an average of 4 months to provide a full season of humidified air.

How do I change the filter? Chevron Icon

In order to change the filter in your TruSens Humidifier, unplug the machine and empty the tank. Next, the old filter will need to be removed for the replacement filter to be added. For optimal performance, remember to soak the new filter in a bowl of water for 1 hour before installing. Also, remember to tightly secure the gray cap with filter onto the water tank until the cap's indicator meets the lock symbol on the tank. Once the new filter is secured in the humidifier, hold the Filter Reset Button until the red indicator turns off. For full, detailed instruction please refer to the proper owner's manual for your unit here: https://www.trusens.com/support/humidifier-support/

How do I reset the filter replacement light? Chevron Icon

After replacing the filter on your humidifier, simply hold the Filter Reset Button until the red indicator turns off.

How often do I need to change the UV light? Do I need to change the UV light? Chevron Icon

The UV-C light does not require replacement during the life of the product.

What does the UV light do? Chevron Icon

The UV-C light helps kill bacteria in the mist. This feature is only available for the N-300 Humidifier model.

Does the humidifier come with a UV light included? Chevron Icon

Not all TruSens Humidifiers come with a UV-C light. Only the N-300 uses a UV-C light and yes, this does come included.

Cleaning & Water Tank Questions:

  • How do I clean the humidifier?
  • How often do I need to clean the humidifier?
  • Does the humidifier develop mold over time?
  • Does the humidifier create white dust in the mist?
How do I clean the humidifier? Chevron Icon

Please refer to the proper owner's manual for your Humidifier to see full, detailed instructions on weekly maintenance: https://www.trusens.com/support/humidifier-support/

How often do I need to clean the humidifier? Chevron Icon

TruSens Humidifiers should be cleaned and descaled every week. Please refer to the maintenance and cleaning section in the owner's manual to learn more.

Does the humidifier develop mold over time? Chevron Icon

TruSens Humidifiers should not develop mold if properly used and cleaned. If water is left standing the humidifier for an extended amount of time, mold may begin to develop.

Does the humidifier create white dust in the mist? Chevron Icon

White dust in the mist is a result of misting hard water. Our water softening filter featured in all TruSens Humidifiers reduces the hardness of water being used which will reduce the amount of white dust in the mist.

All Other Questions:

  • Can I set a timer on the humidifier?
  • What's the benefit of the warm and cool mist?
  • What temperature are the warm and cool mist?
  • How large is the water tank?
  • How long does the water tank last?
  • What size does each humidifier cover?
  • How do I add water to the tank?
  • Does the water tank fill from the bottom or top?
  • Will the humidifier keep running when the water is out?
  • Does the humidifier come with aromatherapy pads included?
  • What do the aromatherapy tray and pads do?
  • Do I have to use the aromatherapy tray and pads?
  • Can I add my own essential oils to the humidifier?
  • How often do I need to replace the aromatherapy pad?
Can I set a timer on the humidifier? Chevron Icon

Yes, a timer can be set using the control panel on the humidifier or the remote-control feature on the SensorPod. Timers are available for cycles of 2, 4, 8, or 12 hours. After the set time is reached, the unit will automatically turn off.

What's the benefit of the warm and cool mist? Chevron Icon

Both humidifiers offer a cool mist feature to keep your air hydrated benefitting skin, nasal passages, throat, and lips. The N-300 additionally offers a comforting warm mist setting.

What temperature are the warm and cool mist? Chevron Icon

The cool mist features a room temperature mist, which is cool to the touch. The warm mist (only available on the N-300) has a max temperature of 82°F (28°C) at the mist outlet.

How large is the water tank? Chevron Icon

The water tank size varies by model - the N-200 holds 1.3 gallons (5L) and the N-300 holds 2.1 gallons (8L).

How long does the water tank last? Chevron Icon

The operational hours of TruSens Humidifiers depend on the unit and its settings. The N-200 Humidifier lasts 50 hrs. on Speed 1, 25 hours on Speed 2, and 16.6 hours on Speed 3. The N-300 Humidifier lasts 80 hrs. on Speed 1, 40 hours on Speed 2, and 26.6 hours on Speed 3.

What size does each humidifier cover? Chevron Icon

The recommended room size for TruSens Humidifier models N-200 and N-300 is 485 sq. ft.. The difference between the two Humidifier sizes is in the capacity of the water tank.

How do I add water to the tank? Chevron Icon

TruSens Humidifiers feature a top-fill water tank. This means that water can be added without the need for removing the tank from the base of the humidifier, it can be filled by pouring water using a water pitcher.

Does the water tank fill from the bottom or top? Chevron Icon

All TruSens Humidifiers feature a top fill water tank.

Will the humidifier keep running when the water is out? Chevron Icon

No, when the water level is low, the unit will shut off and the tank indicator will turn red.

Does the humidifier come with aromatherapy pads included? Chevron Icon

Yes, both models come with an aromatherapy pad installed on the unit. Replacement aromatherapy pads are sold separately.

What do the aromatherapy tray and pads do? Chevron Icon

The aromatherapy tray is featured in both N-200 and N-300 and allows the user to add essential oils to the pad which is diffused into the room through the mist.

Do I have to use the aromatherapy tray and pads? Chevron Icon

No, using the aromatherapy is optional and will not affect the performance or function of the humidifier.

Can I add my own essential oils to the humidifier? Chevron Icon

Essential or scented oil should NOT be added directly to the water in the water tank. This may damage the unit. Essential or scented oils can be added to the aromatherapy tray on the back of the unit to help diffuse the scent around the room during operation. Note: only use 100% natural essential oils.

How often do I need to replace the aromatherapy pad? Chevron Icon

We recommend replacing the aromatherapy pad when changing scents or as needed.