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Performance Series FAQ's

 

Here are some quick links to our different FAQ Sections:

General          Maintenance      SensorPod      UV-C Light      Lock      All Other

General Questions:

  • What set up do the Performance Series Air Purifiers require?
  • What's the difference between the Z-6000 and Z-7000 Performance Series Air Purifiers?
  • What size room does each Performance Series Air Purifier cover?
  • Do Performance Series Air Purifiers come with a filter included?
  • Can I have multiple Performance Series Air Purifiers in the same home or building?
  • What do the numbers and colors on the air quality display mean?
  • What are the carbon filters made out of on the Performance Series Air Purifiers?
  • Do the Performance Series Air Purifiers contain "True HEPA" filters?
What set up do the Performance Series Air Purifiers require? Chevron Icon

No professional installation is required. Simply remove the protective bags from both combination True HEPA/Carbon filters, plug in the air purifier and set up the SensorPod where preferred.

What's the difference between the Z-6000 and Z-7000 Performance Series Air Purifiers? Chevron Icon

The Z-7000 services a larger room size and has a larger CADR compared to the Z-6000.

What size room does each Performance Series Air Purifier cover? Chevron Icon

The Z-6000 is recommended for spaces up to 1,750 sq ft at 2 air changes per hour (ACH). The Z-7000 is recommended for spaces up to 2,000 sq ft at 2 air changes per hour (ACH).*

*AHAM uses 4.84 ACH to calculate CADR therefore AHAM values are slightly different.

Do Performance Series Air Purifiers come with a filter included? Chevron Icon

Yes, at purchase, Z-6000 and Z-7000 Air Purifiers include 1 set of combination True HEPA/Carbon filters for each side of the air purifier.

Can I have multiple Performance Series Air Purifiers in the same home or building? Chevron Icon

Yes, multiple Performance Series Air Purifiers can be used in the same home or building. TruSens Air Purifiers are factory paired with SensorPod™ and designed to not interfere with one another.

What do the numbers and colors on the air quality display mean? Chevron Icon

The numbers and color indicate the air quality reading, taken by the Remote SensorPod, in the room where the air purifier is located. Readings between 0-50 will illuminate Blue, indicating Good air quality. Readings between 50-100 will illuminate Yellow, indicating Moderate air quality. Readings between 100-500 will illuminate Red, indicating Poor air quality.

What are the carbon filters made out of on the Performance Series Air Purifiers? Chevron Icon

The carbon filters utilize extruded activated carbon (EAC) pellets derived from coconut shells. Arranged in a honeycomb cell pattern, the carbon layer has been designed to capture VOCs.

Do the Performance Series Air Purifiers contain "True HEPA" filters? Chevron Icon

Yes, the Performance Series Air Purifiers contain "True HEPA" filters, capable of capturing 99.97% of particles at 0.3 microns.

Maintenance Questions:

  • My air purifier won't turn on.
  • How often do I need to replace the filters in the Performance Series Air Purifiers?
  • How do I clean the machine and how often?
  • How do I reset the Filter Reset button so it's no longer red?
  • Can I replace the filters on the Performance Series Air Purifiers before the indicator light turns red?
  • How do I clean the pre-filter and how often?
  • Does the TRU-BEAM UV-C light need to be replaced? If so, how often?
  • Can I run the Performance Series Air Purifier 24/7?
My air purifier won't turn on. Chevron Icon

Check that the power cord is connected securely to both the wall outlet and the air purifier. Check if there is a power outage in the outlet by trying a nearby light or device, or by trying a working device in the same outlet. Check that the filters and filter covers are fitted properly into the filter chamber.

How often do I need to replace the filters in the Performance Series Air Purifiers? Chevron Icon

The air purifier's replacement indicators will notify you when it is time to replace the combination True HEPA/Carbon filters. Plan on replacing the filters every 12 months.

How do I clean the machine and how often? Chevron Icon

The exterior of the air purifier can be wiped down with a dampened cloth to remove any accumulated dust.

How do I reset the Filter Reset button so it's no longer red? Chevron Icon

To reset the Filter Reset indicator, hold the Filter Reset button for 3 seconds. Once you hear the chime, the Carbon and HEPA lights will turn off and the Filter Reset button will return to white.

Can I replace the filters on the Performance Series Air Purifiers before the indicator light turns red? Chevron Icon

Yes, you can change the filter before the purifier tells you they need to be replaced. If you replace the filters early, hold the Filter Reset button for 10 seconds until you hear a chime. This lets the purifier know that you replaced the filter early and will proactively reset the filter indicators.

How do I clean the pre-filter and how often? Chevron Icon

The pre-filter captures larger particles and preserves the efficiency of the other filters, so we recommend that you visually inspect the pre-filters every month and wash as needed.

Does the TRU-BEAM UV-C light need to be replaced? If so, how often? Chevron Icon

The UV-C LEDs are designed to last for the entire life of the product saving time and money and eliminating the need for replacement bulbs.

Can I run the Performance Series Air Purifier 24/7? Chevron Icon

Yes, TruSens Air Purifiers are designed to operate all day and you will find the most optimal performance if the air purifier is on throughout the day. The air purifier is equipped with replacement indicators that will notify you when it is time to replace the combination True HEPA/Carbon filters. Plan on replacing the filters every 12 months – dependent on your usage patterns.

SensorPod Questions:

  • What does the SensorPod do?
  • What air pollutants can SensorPod sense?
  • Do I need to use the SensorPod?
  • How far away can I set up the SensorPod from the Performance Series Air Purifier?
  • Where do I place the SensorPod?
  • What do I do if the SensorPod is not connecting to the air purifier?
  • Will multiple SensorPods in a building or home interfere with each other?
  • How do I know if the SensorPod has lost connection?
  • Can I pair the SensorPod™ and the air purifier if I am not getting them to connect?
What does the SensorPod do? Chevron Icon

The SensorPod™ provides real-time room air quality monitoring and automatically adjusts the fan speed of the paired air purifier based the concentration of pollutants detected. The SensorPod™ evaluates the condition of the air by measuring the concentration of airborne particulate matter (0.3-10µm in size) and volatile organic compounds (VOCs).

What air pollutants can SensorPod sense? Chevron Icon

The SensorPod™ evaluates the condition of the air by measuring the concentration of airborne particulate matter (0.3-10µm in size) and volatile organic compounds (VOCs).

Do I need to use the SensorPod? Chevron Icon

Both the Z-6000 and Z-7000 can be used without the SensorPod™, but will only operate in Manual Mode and not display an AQI reading if the SensorPod is not connected. If you'd like to run the purifier in Auto Mode, you will need to use the SensorPod.

How far away can I set up the SensorPod from the Performance Series Air Purifier? Chevron Icon

Up to 49 ft (15m). For optimal results, place the SensorPod™ on a tabletop or counter across the room, but within line of sight of the air purifier.

Where do I place the SensorPod? Chevron Icon

Anywhere you want to measure the air quality within the room. For optimal results, place the SensorPod™ up to 49ft (15m) away from the air purifier on a counter or table, within line of sight of the purifier. In Auto Mode, the purifier will work to distribute clean air until the SensorPod reads an acceptable level of air quality.

What do I do if the SensorPod is not connecting to the air purifier? Chevron Icon

Make sure the SensorPod™ and the air purifier are in the same room and try to move the SensorPod closer to the air purifier.

Will multiple SensorPods in a building or home interfere with each other? Chevron Icon

TruSens Air Purifiers are factory paired with SensorPod™ and designed to not interfere with one another.

How do I know if the SensorPod has lost connection? Chevron Icon

If the communication between the SensorPod™ and the air purifier is interrupted, you will notice that the radio signal on the air purifier blinks.

Can I pair the SensorPod™ and the air purifier if I am not getting them to connect? Chevron Icon

Yes, in the rare occasion that the air purifier and SensorPod™ are not able to connect you can override the factory pairing and pair them again. Unplug any other SensorPod™ and air purifiers you own and follow the pairing instructions found in the Z-6000/Z-7000 owner's manual.

UV-C Light Questions:

  • What does the TRU-BEAM UV-C Light do?
  • What does the UV bulb do? What are some of the specifications of the UV bulb?
  • Does the UV-C light contain mercury?
  • Does the air purifier contain mercury?
  • Do the UV LEDs emit ozone?
What does the TRU-BEAM UV-C Light do? Chevron Icon

The TRU-BEAM™ UV-C LED system provides exceptional coverage of the HEPA filter using an engineered array of custom-designed optical reflectors and UV-C LEDs, killing bacteria and viruses trapped in the filter.

What does the UV bulb do? What are some of the specifications of the UV bulb? Chevron Icon

TruSens Air Purifiers include a UV-C type ultraviolet light to reduce the growth of microbes trapped in the filter. The UV-C bulb has a peak output of 254 nanometers. All units (Z-1000, Z-2000 and Z-2500, Z-3000 and Z-3500, and Z-6000 and Z-7000) allow you to control if/when you want to run UV.

Does the UV-C light contain mercury? Chevron Icon

The UV-C LEDs do not contain mercury.

Does the air purifier contain mercury? Chevron Icon

The air purifier does not contain mercury.

Do the UV LEDs emit ozone? Chevron Icon

The Performance Series Air Purifiers feature UV-C LEDs that emit light 275 nanometers. Light at this wavelength is not capable of creating ozone.

Kensington Lock Questions:

  • Are the Performance Series Air Purifiers portable?
  • Is there a way to secure the Performance Series Air Purifiers?
  • What is the metal slot on the back of the Performance Series Air Purifiers?
  • What Kensington locks are compatible?
  • Can I lock the controls on the Performance Series Air Purifiers so that the buttons are not functional?
Are the Performance Series Air Purifiers portable? Chevron Icon

Yes, both Z-6000 and Z-7000 Air Purifier models include casters that allow users to wheel the air purifier to different locations.

Is there a way to secure the Performance Series Air Purifiers? Chevron Icon

The Performance Series Air Purifiers feature a K-Slot compatible with Kensington Security Locks to help prevent unauthorized movement of the unit.

What is the metal slot on the back of the Performance Series Air Purifiers? Chevron Icon

The Performance Series Air Purifiers feature a K-Slot compatible with Kensington Security Locks to help prevent unauthorized movement of the unit.

What Kensington locks are compatible? Chevron Icon
K65020WW          MicroSaver 2.0
K65042L                 MicroSaver 2.0, LK
K65042M              MicroSaver 2.0, MK
K65042S                MicroSaver 2.0, SK
K64432WW          Ultra Microsaver 2.0, KD
K64433M              Ultra Microsaver 2.0, MK
K64433L                 Ultra Microsaver 2.0, LK
K64433S                Ultra Microsaver 2.0, SK
K64435WW          Clicksafe 2.0 Keyed Laptop Lock, KD
K64436L                 Clicksafe 2.0 Keyed Laptop Lock, LK
K64436M              Clicksafe 2.0 Keyed Laptop Lock, MK
K64436S                Clicksafe 2.0 Keyed Laptop Lock, SK
K60600WW          Slim Combination Laptop Lock
K60601WW          Slim Combination Laptop Lock -Serialized
K60602WW          Slim Combination Laptop Lock - Serialized 25 pack
Can I lock the controls on the Performance Series Air Purifiers so that the buttons are not functional? Chevron Icon

Yes, the display can be locked so that the buttons are not functional and can not be engaged. To lock the display, simply hold the Dimmer button (moon icon) for 3 seconds, until you hear a chime and "LC" flashes on the AQI display. The control panel has now been locked. To unlock the controls, simply hold the Dimmer button for 3 seconds until you hear a chime and "LC" will again flash on the AQI display. NOTE: Even in Lock Mode, the Power button will continue to function.

All Other Questions:

  • Are the Performance Series Air Purifiers ENERGY STAR certified?
  • Are the Performance Series Air Purifiers CARB certified?
  • Are the Performance Series Air Purifiers AHAM Verifide? What are the CADR ratings?
  • What controls does the control panel on the Performance Series Air Purifiers offer?
  • How loud are the Performance Series Air Purifiers? Is there a quiet mode?
  • Can I set the air purifier on a schedule?
Are the Performance Series Air Purifiers ENERGY STAR certified? Chevron Icon

Yes.

Are the Performance Series Air Purifiers CARB certified? Chevron Icon

Yes.

Are the Performance Series Air Purifiers AHAM Verifide? What are the CADR ratings? Chevron Icon
Yes.
The Z-6000 has a maximum Smoke CADR of 485cfm (824m3/h).
The Z-6000 has a maximum Dust CADR of 456cfm (775m3/h).
The Z-6000 has a maximum Pollen CADR of >450cfm (>765m3/h).
The Z-7000 has a maximum Smoke CADR of 519cfm (882m3/h).
The Z-7000 has a maximum Dust CADR of 537cfm (912m3/h).
The Z-7000 has a maximum Pollen CADR of >450cfm (>765m3/h).
Testing performance in accordance with ANSI/AHAM AC-1-2020.
What controls does the control panel on the Performance Series Air Purifiers offer? Chevron Icon
The control panel includes:
-Multiple fan speeds including an Auto Mode and Whisper speed
-A dimmer function to turn off the display illumination
-UV Mode to turn on and off the UV feature
-A timer setting to run the air purifier for either 2, 4, 8 or 12 hours
-A Filter Reset Indicator to let you know when it's time to replace the combination True HEPA/Carbon filter
How loud are the Performance Series Air Purifiers? Is there a quiet mode? Chevron Icon

The Z-6000 has a Noise/Sound Power Level of 39.1 dB(A) on Whisper, 46.0 dB(A) on Speed 1, 50.9 dB(A) on Speed 2, 55.5 dB(A) on Speed 3, 65.6 dB(A) on Turbo. The Z-7000 has a Noise/Sound Power Level of 41.6 dB(A) on Whisper, 48.1 dB(A) on Speed 1, 52.8 dB(A) on Speed 2, 57.4 dB(A) on Speed 3, and 67.4 dB(A) on Turbo.

Can I set the air purifier on a schedule? Chevron Icon

No, however there are 4 timer settings available (2, 4, 8, 12 hours) that will run your purifier for the set number of hours before powering off.

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