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Troubleshooting

  • Purifier won't turn on.
  • The Control Panel buttons are unresponsive.
  • Purifier won't go in Auto Mode OR AQI Indicator disc is off.
  • SensorPod light is blinking. (Z-2000 and Z-3000)
Purifier won't turn on. Chevron Icon

Check that the power cord is connected securely to both the wall outlet and the purifier. Check if there is a power outage in the outlet by trying a nearby light or device or by trying a working device in the same outlet. Check that the HEPA filter is fitted properly into filter chamber. Please contact us if you’re still having a problem.

The Control Panel buttons are unresponsive. Chevron Icon

Disconnect the power by unplugging the purifier from the outlet, and then plug the power cord back into the outlet. All button functionality should return.

Purifier won't go in Auto Mode OR AQI Indicator disc is off. Chevron Icon

Auto Mode is only available when the purifier can react to air quality readings from the SensorPod, so check that the SensorPod is plugged-in and that its light is solid. The radio light on the purifier will blink if the purifier is not responding to the SensorPod.

SensorPod light is blinking. (Z-2000 and Z-3000) Chevron Icon

Check that the purifier is in the same room and powered-on. If it is, you’ll need to follow the pairing procedures in the manual.